Contact us The Shady Ladies

Contact us The Shady Ladies


Holiday Times - Orders will be shipped this Saturday 16th, Monday 18th - and Friday 22nd Dec 2023


Cut of for ETA for Australia Post  can be viewed here 

The next shipping days will be the 27th and 28th of December and we will reopen again on the 3rd of January.




Happy Holidays - Please email us over the holiday period

The quickest way to contact us if the office is unattended is via email at [email protected]



contact_us_sWe are an online business operating out of the Central Coast of NSW. You can purchase our products 24 hours a day online.

If you would like to send us a quick message please click here 

Need to phone us - We are usually available from Monday to Friday from 9 am until 3 pm to answer any calls. If you are not able to catch us at the time you call, please leave us a message or email us at [email protected] and we will get back to you asap. 

Please call our office on  - (02) 4326 1813. or Mobile 0401 844 741 international 61 401844741



Links to

Custom Made Shade Sails

Check out our Customer Photo's

International Customers - Shipping Information

Australian Customer - Shipping Information

Shade Sail Installation guide


Home Page






Can I place an order over the phone? Yes you can please call us within our business hours

Contact The Shady Ladies during our business hours Monday - Friday 9 am until 3 pm 

Please note if we are not able to answer your call please leave a message or email us so we can get back to you. Email [email protected]

Can I pick up my purchase?

We are an online business and ship all our items from our logistics warehouse on the Central Coast  NSW 2256. We don't have a shopfront and we are not always at the warehouse so it is best that you order online as we are not always at the warehouse.

All pricing is in Australian Dollars.

International customers do not have to pay GST so please ensure you change the tax area from Australia to International at checkout out and you will receive 10% off the price of the shade sail and shade sail fixing accessories. 

Payment Methods -

Payments can be made by the following safe and convenient methods - 

Paypal  (you can make payments with your credit card through PayPal without having to register) or please call us to make a payment over the phone.

Direct Bank Deposit -  Australian Customers - When using this facility please ensure you include your order number or reference number in your deposit details

ANZ Australia 

Acc Name: The Outdoor Shop Australia Pty Ltd

BSB: 012-235   Account: 369 097 092


Can you custom-make shade sails?

Yes, we make custom-made shade sails. Please view our custom-made shade sail page for more information.

Will my shade sail be one piece of material or joined?

The width of the shade sail fabric is a standard 3 meters. If you order a shade sail over 3 meters in width then your shade sail will have a seam. (3x5,3x6,3x7,3x8 will have no seams) (3.5x5m, 4x5m 4x6m, etc will have seams)

How will I receive my Parcel?

We ship our items with Australia Post and Express Couriers International (for our international customers).

A signature is required on delivery. If you are not home at the time of delivery Australia Post and ECI will also leave cards but these can be picked up at the post office closest to you or determined on the delivery card.

A signature is necessary to confirm delivery. Any authority to leave your parcel at your request voids any insurance on your parcel.


When will my parcel arrive? 

Once your parcel has been dispatched from our warehouse an email will be sent to you directly from Australia Post with your eta and tracking details. If you are an international customer we will email you from [email protected] with your tracking details and you will also receive tracking details from Australia Post who manage our Express Courier International parcels for our international customers. Please refer to the links below for all relevant postal tracking services we use. If you are not home at the time of delivery a card will be left for you to collect your parcel from the closest Australia Post office to you.

Please check for your tracking emails in your 'junk' folders if you do not receive one as they sometimes end up there. If you have not received any tracking details at all please don't hesitate to contact us and we'll let you know what this is.


New Zealand




It has passed the ETA and I still have not got my parcel.

If your parcel has not arrived and the ETA has passed please contact us by either method below and we'll be happy to follow this up for you.

Phone -  (02)43261813

email - [email protected]

Is my parcel insured?

Yes for your peace of mind, your parcel will be fully insured while it's on its way to you. If your item is deemed missing by the courier company then we will replace it. Please note if you give your authority to leave the parcel outside your property and the parcel goes missing this will void the insurance.

Can I exchange my item?

At the moment only our Australian customers can return an item under our 14-day money-back guarantee policy. You will be required to pay any difference in prices between the two items as well as the delivery costs. Please note that all shade sails which are exchanged need to be in original condition i.e clean, free from debris, and dry when they are returned to us. If they are returned in any other condition to this an exchange will incur additional costs as the shade sail cannot be on-sold used.

Can I amend my order?

If your item has not been dispatched then we can change your order for you. Please email us at [email protected] with your details or call us on (02)432 618 13 during business hours.

About our Shade Sails?


The material used in our Shady Lady range is HDPE high-density polyethylene, composed of tape and yarn. All raw materials used are new and the UV rating is around 95% with a 5-year UV life span, and weight per sqm is around 280gsm.

How are the measurements of the shade sail taken?

Our shade sails are measured from buckle to buckle, meaning the outer edge of the buckle to the other outer edge of the buckle. Due to shade sails tapering in at the center to assist with correct and even tensioning, you will lose between 30cm and 50cm across the middle of the shade sail depending on the size of the sail. Please keep this in mind when ordering. IF you have the space to move, it is advisable to go up a size to ensure you get the coverage across the center you desire. 

I am looking for a particular size & color and can't find it on your website. 

We endeavor to keep our website up to date with all available stock. If you can't find a product, likely, we don't have it in stock. However, we have new stock arriving throughout the year so please feel free to email us at [email protected] with any stock inquiries you may have and we can check whether we have stock coming in.

How can I clean my shade sail?

When cleaning the shade sail, it is recommended that you use a mild dishwashing liquid with a low-pressure water hose and a soft scrubbing brush. It's not recommended to use high-pressure water to blast the fabric clean. Solvent-based cleaners and bleach should NOT be used.