Custom Style fabric 340gsm fabric warranty

Custom Style fabric 340gsm fabric warranty


 Custom Style Shade Sails Fabric 340gsm - 10 year uv life span

Our custom style shade sails are manufactured by a custom shade sail manufacturer, to custom made standards.

All Shade cloth fabric used is high quality knitted shade fabric commerical 95 synthesis which has a uv life span of 10 years on the fabric.  Its is manufactured using high quality materials which have been selected for their resistance to ultra violet light degradation. The shade cloth is manufactured by Gale Pacific Limited, an ISO9002 accredited company. The thread used also has a 10 year UV life span after this period the UV properties will start to break down.

These shade sails are very robust, and failure of the shade sail will only be caused by incorrect installation, failure to carry out basic maintenance and care, failure to remove shade sails during severe storms / cyclones and ensuring fixing points are not compromised in any way.

A shade sail is a simple structure involving shade cloth, webbing, corner fittings and thread all put together to make a homogenous unit.  In the unlikely event it is manufactured improperly this will be evident at the time of delivery and it would be replaced.

It is hightly recommended that you shade sail also be insured under you home or other insurance.

Pro Rata Product Warranty and Limitation of Liability.


If, as a direct result of ultra-violet exposure, this product cracks, splits or tears due to a product defect within 5 years from the date on which the product is purchased at its option the manufacturer will provide a replacement of the product (but not any other component) free of charge if the failure is within 1 year of purchase, only on a pro-rata basis therafter.

Obligations under limited warranty

The manufacturer agrees to provide, to the extent and for the time period stated in the chart below a percentage of the cost to repair or replace at the manufacturers sole option, the products that may prove defective or otherwise fail to perform as stated above under normal use, maintenance and service, as determined by the manufacturer during the warranty period ( a"defect" or "defective product"), not to exceed the original sale price to the original purchaser of the the Product. The customer must pay the remaining portion of any such cost or repair or replacments of a defective product.

Percentage of the manufactures liability

Failure occurs in years 1st year 2nd year 3rd year 4th year 5th year

% of cost assumed by manufacturer

100% 80% 50% 20% 10%

The warranty is subject to the following conditions

1. All claims under this warranty mus be made in writing address to The Outdoor Shop Australia Pty Ltd, unit 2/165 Blackwall Road Woy Woy 2256 NSW Australia or emailed to with required attachments below.

All claims must be accompanied by picture of the product when first installed, pictures of the failure, and, if required a sample of the fabric for laboratory testing. Proof of place and date of purchaseof the product in the unlikely event a claim needs to be made.

2. The manufacturer will not be liable for any claim made under this warranty in respect of any product in any of the following circumstances.

  • If the defect is contributed to or caused by any improper use of the product or usage of the product for purposes other than that for which the product was designed or intended.
  • If the defect occurs wholly or partly of any act or omission or any person other than the manufacturer
  • If the product has been subject to misuse, neglect, accident or abuse
  • If the product is altered or modified in any way contrary to advise provided in writing by the manufacturer
  • If the product is joined in a manner which subsequently causes the fabric to tear, split, crack of separate.
  • Due to wear caused by mechanical stresses
  • If the product is erected, installed, or used in violation of, or in a manner that is inconsistent with, instructions or warning furnished by the manufactured

3. This warranty does not cover

  • Colour fading of the product (even if due to exposure of the product to ultra violet rays) or a deterioration in the chemical composition of the fabric other than a deterioration in the chemical compostion of the fabric that occurs as a direct result of a defect: or
  • Any damage to the product caused or contributed to by exposing the product to chemicals (including chlorine, halogens and organic solvents), highly acidic substances (with a pH less than 4), placing the product near an open flame (including flames from a barbeque), tensioning the product beyond its tear and tensile capabilitles or mechainical friction. (refer product profile) 

Note: Shade sails or structures that are greater than 1.8 metres above a swimming pool should not be adversely affected by normal chlorine levels in a swimming pool. Direct contact with chlorine and other halogens can lead to degradation of the UV stabilisers and may negate the warranty.

4. This warranty applies to the original purchaser of the product.

5. This warranty applies to the fabric only

The Outdoor Shop Pty Ltd or the manufacturer will not be liable for any loss or damage suffered by any person (including the purchaser of the product) in any way relating to or arising from the product or its use (including loss or damage arising from the negligence of, or contributed to by The Outdoor Shop Pty Ltd or the manufacturer.