Delivery Information
Deliveries operate Monday to Friday (excluding public holidays).
Delivery charges are calculated based on location, load size, vehicle requirements, and site access conditions.
Clear and safe access suitable for delivery vehicles must be provided. Additional charges may apply for restricted access, waiting time, or re-delivery.
Delivery to job site is preferred. For an accurate price please supply your full delivery address and let us know if you require truck mounted crane (HIAB crane) to off load onsite.
IMPORTANT FOR PICK UPS : Please ensure you have a suitable vehicle to legally and safely carry your load. Each 4m length posts weighs approx 50kgs.
Download ourfree shade sail installation guide and we will show you how our pre-made sails are measured, which will help you with your layout and post positioning.
Shady Lady Tips
Pre-made shade sails need to be purchased and laid out onsite before installing your fixing points ie: posts & wall plates. This will avoid any costly errors.
Custom Made Shade Sails require all posts/wall plates to be installed first, then provide us with your fixing point to fixing point measurements.
Contact Us -Business Hours
We are usually available Monday to Friday from 9 am until 4 pm to help with any inquiries. If you are not able to catch us, your enquiry is important to us and we will get back to you asap.
Office: (02) 43261813 or 0401 844 741 (call or sms)
Email: customerservice@theoutdoorshop.com.au
If you would like to place an order with us over the phone then please call the Shady Ladies during business hours or we are happy to give you a call back if you leave a message for us.
Pickups - Yes, pick-up is available please contact us for your closest location.
Can I return or exchange my item? Galvanised steel post are unable to be exchanged / returned.