5 m x 5 m Square GREY The Shady Lady Range

If you are purchasing one of our Shady Lady Range of shade sails then your product is covered with a 2-year manufacturing warranty. Manufacturing of our products is done with quality components to ensure the longevity of the shade sail. The shade cloth used is chosen from a reputable manufacturer which ensure the fabric is flawless.

Specifications - 280gsm shade cloth fabric with a 5-year UV rating and manufactured with extra strong 38mm seat belt webbing, industrial UV stabilized thread and marine-grade 316 stainless steel buckles. 

Please be aware that our warranties DO NOT COVER incorrect installation practices, damage caused by storms, hailstones, mechanical damage, damage caused by birds or other animals, fire, lightning etc. This is not an exhaustive list and it is for reference only. The Outdoor Shop Australia P/L recommends that your shade sail be removed during times of severe weather warnings and that you ensure you shade sail with your household insurance. It is also important to store your shade sail correctly away from rodents or other pests when not in use. Claims will not be processed if the damage is due to the above. 

Examples of an incorrect installation are below - 

Under tensioning the sail - allowing the sail to flap about in the wind is just as bad for the sail as over tensioning. Shade sails left to flap about will also lead to deterioration of the stitching. Over tensioning the sail from all or one corners - this leads to undue stress on webbing and stitching. The shade sail, when installed correctly, should have a smooth appearance, that is, not having the appearance of being pulled from one direction, this will lead to a wrinkled look and also damage the webbing and stitching.

We recommend that you take a photo of the sail once you have installed it. This is your record of installation. It is also recommended that you periodically check all fixing points and ensure they are nice and firm and the sail is kept nice and taught as the constant movement of the sail could eventually damage the corners and compromise the structure.

Measurements of the shade sails are taken from the buckle to buckle along the nominal straight line of the sails. They are manufactured with a curved edge so that the tensioning can be applied evenly across the entire surface, if the sails were a square piece of fabric with no curved edges, there would be no way to apply even tension across the entire surface of the fabric. Please note the curvature will vary slightly between shapes and sizes. 

Download our free shade sail installation guide and we will show you how our pre-made sails are measured, which will help you to avoid purchasing the wrong size shade sails.

Shady Lady tip - It is always recommended that you purchase your shade sail before installing your fixing accessories.

Please check online for availability of sizes and colours.

Other resources 

If you are looking to purchase poles you contact your local steel fabricator or hardware store. Please let them know the size of you shade sails so they can advise on suitable poles. 

While we have a collection of images of installed shade sail which have been sent it by our customers, you can also find a wide range of shade sail photo's on the internet which may show other alternatives to installation.

Installation video's -  while we don't have installation video's of our own you will find many on youtube

Contact Us -Business Hours

We are usually available from Monday to Friday from 9 am until 4 pm to help with any inquiries. If you are not able to catch us, your enquiry is important to us and we will get back to you asap. Please call us on (02) 43261813 or email us at customerservice@theoutdoorshop.com.au and we will return your call ASAP.

How will I receive my Parcel?

We ship our items with Australia Post and Express Couriers International (for our international customers). A signature is required on delivery. If you are not home at the time of delivery Australia Post and ECI will also leave cards but these can be picked up at the post office closest to you or determined on the delivery card.

It has passed the eta and I still haven't received my parcel? The quickest way to resolve this is if you contact us so we can follow this up for you, please email through your purchase details.

                                Insurance - A signature is necessary to provide confirmation on delivery. Any authority to leave your parcel at your request voids any insurance on your parcel if deemed missing.

Can I return or exchange my item?

Yes, you can. 

We have a 14-day return policy - please view our terms and conditions.

International Customers

You are able to find information through our international customer page.

I am looking for a particular size & colour and can't find it on your website? 

We endeavour to keep our website up to date with all available stock. If you can't find a product it's highly likely we don't have it in stock. However, we have new stock arriving throughout the year so please feel free to email us at customerservice@theoutdoorshop.com.au with any stock enquiries you may have and we can check whether we have stock coming in.

How can I clean my shade sail?

When cleaning the shade sail, it is recommended that you use a mild dishwashing liquid with a low-pressure water hose and a soft scrubbing brush. It's not recommended to use high-pressure water to blast the fabric clean. Solvent-based cleaners should NOT be used.